Frequently Asked Questions

Shipping & Tracking

How long does shipping take?

How can I track my order?

What about customs and duties?

Orders typically process within 1-2 business days. Standard international shipping takes 7-14 business days, depending on destination. Expedited options are available at checkout.

Once your order ships, you'll receive an email with a tracking number and a link to monitor its journey. You can also track directly on our 'Track Order' page.

For international orders, any customs fees or import duties are the responsibility of the recipient. Please check your local customs office for more information.

About Our Products

What materials are used?

Are products truly unbranded?

How do I care for my items?

We source high-utility materials like high-gauge stainless steel, durable BPA-free plastics, and sustainable bamboo. Each product description details its specific composition.

Yes, our focus is on minimalist design and pure utility. XITOMIA products feature no visible logos or branding, ensuring they blend seamlessly into any home aesthetic.

Care instructions are provided on each product page and often included with your shipment. Most items are designed for easy cleaning and long-term durability.

Still have questions?

Our dedicated support team is ready to assist you with any inquiries. Reach out for personalized help.